坦帕电 is committed to delivering reliable, always-on electric service. Unfortunately, when severe weather hits, power outages can occur. To ensure we restore service as quickly as possible, we prepare year-round mock storm drills, 持续的培训, emergency response plans and investments like our 风暴的保护 Plan. Our proactive approach helps reduce storm damage, power outage durations and restoration costs. And it helps ensure we continue to deliver 99.98% service reliability in blue skies and gray.
During severe weather when unpredictable safety hazards pose a risk to you and our crew members, safety is our top priority. That’s why conditions must be safe before our crews can begin restoring power. To learn more about severe weather safety, visit our 风暴安全 页面.
During a widespread power outage, our goal is to restore power to the largest number of customers in the shortest possible time. That's why we take a priority restoration approach.
Storm restoration process
Our priority restoration plan helps the community recover as quickly as possible.
First, we ensure our power plants and substations are in safe working order.
First, we ensure our power plants and substations are in safe working order.
下一个, electric service is restored to critical service facilities – hospitals, disaster centers and main police and fire stations. This enables emergency services to help with other storm-related problems or injuries.
下一个, electric service is restored to critical service facilities – hospitals, disaster centers and main police and fire stations. This enables emergency services to help with other storm-related problems or injuries.
在那之后, we focus on communication service providers and facilities providing important public services, such as supermarkets, home improvement/building supply centers, insurance facilities and others.
在那之后, we focus on communication service providers and facilities providing important public services, such as supermarkets, home improvement/building supply centers, insurance facilities and others.
然后, we repair electrical circuits that provide power to the largest groups of customers in the shortest amount of time until power is restored to all our customers.
然后, we repair electrical circuits that provide power to the largest groups of customers in the shortest amount of time until power is restored to all our customers.
坦帕电 serves all customers equally. 然而, it is possible for your neighbors' power to come back on while yours is still out due to widespread storm and infrastructure damage. Unpredictable damage may cause restoration crews to make repairs at multiple spots along a single electric service line. As repairs are completed, some customers may receive power while others may not. Sometimes, customers have different service lines, even within the same neighborhood. If you are on the same service line as your neighbor, damage to your electrical equipment or meter may interrupt electric service to your home. 你可能还会看到 常见停机原因 for more information on why your power is out.
Watch this short video for detailed information about our power restoration process.
Experiencing a power outage?
To report it and get updates about the status of your electric service:
- Sign up for outage notifications. You can receive texts*, 电子邮件, and/or phone calls regarding your service and other important information.
- 文本 出 to 27079 报告中断. 文本 更新 or 状态 for updates on your reported outage.
- 访问十大国际老虎机平台的 停机地图 to report and track outages in your neighborhood. You can learn the cause and restoration status in addition to the number of customers affected and the estimated restoration time.
*Message and data rates may apply. If the number you text from is not recognized, you will need to register to report outages and get updates. For new registrations, please have your 12-digit account number and zip code available.
